Last Updated: July 7, 2014
collection of information
information you provide to us
We collect information you provide directly to us. For example, we collect information when you use our websites, shop in our stores, call us on the phone, sign up to receive our emails, contest, promotion or survey, communicate with us via third party social media sites, request customer support, apply for a job or otherwise communicate with us.
The types of information we may collect include your name, email address, zip code, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other information you choose to provide.
In some cases, we may also collect information you provide about others, such as when you purchase a gift card for someone and request that we deliver it electronically, create and share a "wish list" or decide to purchase and ship products to someone. We will use this information to fulfill your requests and will not send marketing communications to your contacts unless they separately opt in to receive communications from us.
information we collect automatically
We automatically collect certain information about you when you access or use our websites or transact business with us, including:
Log Information: We collect information about your use of our websites, such as the type of browser you use, access times, pages viewed, your IP address and the referring link through which you accessed our websites.
Transaction Information: When you purchase or return a product, we collect information about the transaction, such as product details and the date and location of the purchase/return.
information we collect from our partners and other sources
We may also obtain information about you from other sources and combine that with information we collect about you. For example, we collect information from facebook.
use of information
We may use information about you for various purposes, including to:
Facilitate and improve your online shopping experience;
Provide the products and services you request, process transactions and send you related information, including confirmations and receipts;
Respond to your comments, questions and requests and provide customer service;
Communicate with you about products, services, offers, promotions, rewards and events and provide news and information we think will be of interest to you (for information about how to manage these communications.
Manage your online account(s) and send you technical notices, updates, security alerts and support and administrative messages;
Personalize your online experience and provide advertisements, content or features that match your profile and interests;
Monitor and analyze trends, usage and activities;
Process and deliver contest, promotion and sweepstakes entries and rewards;
Link or combine with information we get from others to help understand your needs and provide you with better service; and
Carry out any other purpose for which the information was collected.
We are based in Hong Kong and we have subsidiaries in the US and Europe. The information we collect is governed by Hong Kong law. By accessing or using our websites or otherwise providing information to us, you consent to the processing and transfer of information in and to Hong Kong (HKSAR).
sharing of information
We may share information about you as follows:
With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of us or any third party;
In connection with, or during negotiations of, any merger, sale of company assets, financing or transfer of all or a portion of our business to another company; and
With your consent or at your direction.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
advertising & analytics services
We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms.
We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
We do not knowingly collect any personal information from children under the age of 13. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only.
You can opt out of receiving promotional communications from us at any time by doing the following:
To opt out of promotional emails and text messages: Follow the instructions provided in those communications or at email@example.com
Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account or our ongoing business relations.
Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies, but note that doing so does not necessarily affect third party flash cookies used in connection with our websites. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites. In addition, many web browsers support Do Not Track technology. If you enable Do Not Track, Citizen Cashmere will not use information about your web viewing activities to tailor your online experience on other websites operated by Citizen Cashmere. Note, however, that our third party advertising providers may continue to use information about your web viewing activities to tailor advertising to your interests across different websites even when you have Do Not Track enabled in your browser. For more information about how to opt out of ad targeting by our partners, see "advertising & analytics services" above.
your california privacy rights
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Under the law, a business must either provide this information or permit California residents to opt in to, or opt out of, this type of sharing. Citizen Cashmere permits California residents to opt out of having their information shared with third parties for direct marketing purposes. To opt out, please contact us: firstname.lastname@example.org.
safe harbor statement
Citizen Cashmere recognizes that the European Union ("EU") and Switzerland have implemented omnibus data protection regimes established pursuant to the European Data Protection Directive (95/46/EC) and the Swiss Federal Act on Data Protection, respectively. Among other things, these laws require "adequate protection" for the transfer of certain individually identifiable data about individuals in EU member countries and Switzerland to Citizen Cashmere’s operations in the United States of America ("U.S."). Citizen Cashmere complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of Personal Information from EU member countries and Switzerland.
Citizen Cashmere Limited
2/F Winning House, Number 26 Hollywood road.
Monday-Friday, 9am-6pm HKT
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